Terms - Escape Room Israel

Website Terms and Privacy Policy

Welcome to the website of Escaperoom Ltd., company registration number 515415289 (hereinafter: "the Company"). Use of the website is subject to these terms. Users of the website are requested to read these terms carefully, as browsing the website, as well as access to and use of the computerized reservation system, is subject to the conditions detailed in these terms. Anyone who does not agree to these terms is requested not to make any use of the website. A user who makes use of the website, including the computerized reservation system, will be deemed to have agreed to the terms detailed in these terms.

The provisions of these terms will also apply to gift vouchers, and for the purposes of these terms, both the person who purchased the voucher and the person who redeems it, jointly and severally, will be considered as if they were users of the website, as stated in the terms.

The provisions of these terms will apply, with the necessary changes, also to anyone who leaves personal details on the website.

The Company's privacy policy is an integral part of these terms.

General
1. The Company engages, among other things, in the field of attractions and operates, by itself or through franchisees, escape rooms and other attractions.
2. The website is intended to allow the user to receive information about the attractions offered by the Company, to make reservations in the computerized reservation system in accordance with and subject to the conditions specified on the website, to purchase gift vouchers, to join the Company's customer club, and to make additional uses as will be detailed and updated on the website from time to time, according to the Company's sole discretion.
3. The Company reserves the right to change the terms of use at any time and at its sole discretion. A notice of change, if any, will be posted on the website and will take effect upon posting of the notice.
4. The website and its contents are provided for use as they are (AS IS) and as they will be available. The user shall have no claim, suit, or demand against the Company or anyone on its behalf in connection with the website, including regarding its features, capabilities, contents, limitations or suitability to the needs and requirements of the user.
5. The information on the website is transmitted by electronic means and therefore there may be errors, inaccuracies, and deficiencies of various types and others. Also, despite the Company's efforts to present correct and accurate information on the website, the user should take into account that the information presented may not be complete and/or up-to-date and/or missing and/or that various errors may have occurred on the website. Therefore, the responsibility to verify the accuracy of the information rests with the user and the user alone. The user knows and agrees that the details presented on the website cannot be relied upon, all information should be verified with Company representatives by phone, and that the user is prevented from raising any claim against the Company or anyone on its behalf regarding the website or the use thereof.
6. A user will be responsible for any communication line, computer, hardware, and any other equipment required, if required, in order to gain access to and make use of the website and for all costs involved. The Company will not be responsible for any damage to equipment and/or software and/or information of the end user as a result of using the website.
7. The use of the masculine gender in these terms is for convenience only, and it is hereby clarified, for the avoidance of doubt, that its provisions refer to both women and men alike.
8. The headings in the terms are for convenience only and nothing shall be learned from them regarding the interpretation of its provisions.
Website Usage Rules
1. Subject to the limitations specified in these terms, the website is open for use by all users. The Company does not perform screening or checking of users on the website. Also, the Company has no ability to verify the ages of users on the website and the Company does not take responsibility for the users' ages.
2. The user must use the website in good faith, in an acceptable manner, and in accordance with the provisions of the law and the terms. Without derogating from the generality of the aforesaid, the user undertakes not to make improper or illegal or commercial use of the website and/or the services offered therein. The user also undertakes that he will not upload any software and/or computer code and/or viruses and/or any software or computer application that may affect the operation of the website.
3. The user agrees to indemnify and compensate the Company for any damage and/or expense caused to the Company in connection with a claim and/or demand arising from violation of the terms.
4. The user knows and agrees that in cases where the Company fears that the user's use of the website is not consistent with the provisions of this agreement and/or any provisions of law, the Company will be entitled to track the user's use of the website, prevent the user from accessing the website, and perform any other action that the Company deems appropriate to protect its rights under law and these terms.
Booking a Game in a Computerized Reservation System or on a Phone Call with a Company Representative
1. The provisions of the terms will apply to any game order from the Company, online, by phone, and by any other means.
2. If a user orders a game for another party, the user will bear full responsibility towards the Company even if he personally did not participate in the actual game, and this together with any other party participating in the game. It is the full responsibility of the ordering user to draw the attention of any other party and to refer them to what is stated in these terms.
3. Participation in the game necessarily exposes the participants to pressure, stress, and other circumstances that may cause mental and/or physical distress. A participant ordering a game declares and confirms that he is aware of the above factors, and that he and anyone who is expected to participate in the game are mentally and physically healthy for the purpose of participating in the game. The user exempts the Company in advance from liability for any damage and/or expense caused in connection with the above. In the case of minor participants - it is the responsibility of the parents to guide their children regarding participation and to ensure the suitability of the escape room to the minor's age. In any case, the parents will bear full responsibility for the participation of minors.
4. In order to place an order, the user must choose the desired game and the desired available time.
5. After selecting the game and time, the user will be asked to provide various details including his name, phone number, email address, number of players in the group, and more. A user who does not provide these details, in whole or in part, will not be able to order a game. The Company, at its sole discretion, reserves the right to add additional details that the user will be asked to provide for the purpose of placing an order. The user undertakes to provide correct and accurate details. The Company will be entitled to take appropriate legal action against a user who knowingly provides incorrect details when placing an order.
6. After reserving the game time for the user in the system, an order confirmation will be sent to the user by email and/or SMS and/or WhatsApp messages. This confirmation will include the customer's name, game name, game time, and more. The user will be required to present this confirmation upon arrival at the branch before entering the game. In the absence of confirmation, the Company will not be able to commit to conduct the game. In addition, the confirmation will be binding on the Company only if, in addition to receiving the confirmation, the user provided the Company with valid credit card details for guarantee purposes as detailed below.
7. As part of the ordering process on the website and/or by phone, the user will be asked to provide the Company with valid credit card details. The Company will keep the user's credit card details in a secure system of an external clearing company and will use them as a guarantee. If the user does not show up for the game without a minimum of 24 hours notice before the game time, the Company will be entitled to charge "cancellation fees" in the amount of 200 NIS for a booking of a game in a single room or 400 NIS for a booking of a game in a double room.
8. If a user has ordered a game through a computerized reservation system on the website and has not provided credit card details on the website, the user must be available by phone at the phone number provided to the Company during the ordering process in order to receive a call from a Company representative and provide credit card details to the representative by phone.
9. In any case where the user did not leave credit card details as a process of ordering on the website and the Company did not contact the user to receive credit card details, it is the responsibility of the user to make phone contact with the Company, provide credit card details for guarantee and receive confirmation from a Company representative for the existence of the game. In the absence of confirmation - the Company will not be able to commit to receive and/or fulfill the order.
10. The Company may cancel the user's order if it fails to contact the user to confirm the game at the phone number provided by the user in the order or if the user refused to leave credit card details or provided invalid credit card details.
11. The provision of credit card details by the user for the purpose of confirming the order constitutes confirmation that the user has checked the price of the game, and that he has a means of payment and the ability to pay the amount according to the price list published on the website. If the user or anyone on his behalf arrives at the game but refuses to pay the stated price before entering the game, the Company will be entitled to cancel the order and charge the user cancellation fees in the amount of 200 NIS for ordering a game in a single room, or 400 NIS for ordering a game in a double room.
12. The amounts specified in the price list displayed on the website are quoted in New Israeli Shekels and include VAT according to its rate as required by law at the time the order is placed by the user, except in the case of a clerical error.
13. The Company has the right to change prices at any given moment, but this change will not affect the order made before the price change.
Gift Vouchers
1. The sale of gift vouchers on the website is carried out by a third party, and not by the Company. The contract between a user and a third party regarding the purchase of gift vouchers is made at the full responsibility of the user vis-à-vis the third party, and subject to the terms of engagement that will be from time to time, if any, with the third party.
2. The Company will honor gift vouchers purchased from a third party. The provisions of these terms will also apply to gift vouchers.
Cancellation of an Order
1. The user may cancel an order without cancellation fees provided that he did so at least 24 hours before the game time.
2. The user will give notice of cancellation in any of the ways detailed below. In the cancellation notice, the user will detail his name, the name of the game, and the time of the game. A cancellation notice can be given in the following manner:
  
  - By direct phone to the branch where the game was ordered as published on the website or in the order confirmation
  - By the network's main phone: 079-932-2224, navigate the switchboard menu to reach the branch where the game was ordered
  - By clicking on a dedicated "Cancel Order" button in the order confirmation email
  - At the Company's offices at the address: 7 Beit Hillel, Tel Aviv
  - By registered mail to the address: 7 Beit Hillel, Tel Aviv
  - Through the website: www.escaperoom.co.il
3. A user who canceled the game with less than 24 hours notice before its scheduled time, who did not show up for the game that he ordered, who was late for more than 15 minutes, or who chose not to enter the game, will be charged a cancellation fee of 200 NIS for a game in a single room, or 400 NIS for a game in a double room. This is except for exceptional cases, in which the Company may, at its sole discretion, reduce or cancel the charge.
4. It is clarified that the Company will be entitled, but not obligated, to cancel a user's order and/or block his ability to use the services provided on the website, including canceling his order, without any prior notice, for any of the following cases:
  
  - The user provided incorrect or incomplete details when placing the order
  - The user violated the terms of these terms.
  - The user made use of the website and/or the computerized reservation system to do an illegal act, attempted to do an illegal act, or to assist or encourage the doing of an illegal act.
  - The user performed an act that harms or may harm the website or its users.
5. The provisions of this chapter do not derogate from any right granted to the
  Company by law, as well as from its right to claim its damages from the user.
Behavior in Escape Rooms and While Waiting for the Game
1. The Company may establish rules of conduct in the game rooms and while waiting for the game. These rules will be presented to the participants of the game before the start of the game.
2. The user undertakes to obey the rules of conduct and is aware and agrees that a condition for his participation in the game is compliance with the rules of conduct.
3. In the event of a violation of the rules of conduct by a participant, the Company will be entitled to immediately terminate the game while charging the participants for the cost of the order, and the participants in the game will be prevented from making any claim and/or demand in this matter.
4. The user is aware that security cameras in a closed circuit are installed in the Company's escape rooms and other spaces in the Company's premises.
5. Participants undertake to refrain from drinking alcohol and/or using drugs before arriving at the game location. Game supervisors will be entitled not to allow participants to participate in the game, cancel the order, and charge cancellation fees.
Customer Service
1. For any questions regarding the website or the Company's activities, you can contact the Company's customer service by email: to@escaperoom.co.il or by phone 079-932-2224.
Intellectual Property
1. The copyrights and intellectual property in the design of the website and in any software, application, computer code, graphic file, text, and any other material included therein - belong to the Company only. Do not copy, distribute, publicly display or deliver to a third party any part of the above without obtaining the Company's consent in advance and in writing.
2. The trademarks on the website are the sole property of the Company. Do not make use of the trademarks without obtaining the Company's consent in advance and in writing.
3. Do not copy and/or publish any part of the website and/or web pages without obtaining the express consent of the Company in advance and in writing.
Information Security and Privacy Protection
1. The Company dedicates resources and takes precautions to prevent intrusion into the website and to thwart possible harm to users' privacy, but it cannot prevent this completely and the Company cannot guarantee absolute immunity from force majeure and/or intrusion into its computers or exposure of information stored with it. If a third party succeeds in penetrating information stored with it, the user will have no claim, lawsuit, or demand against the Company.
2. The user agrees that the Company will be entitled to provide the user's details to authorized authorities or to third parties, subject to any law.
3. The user knows and gives his consent that the information he provided to the Company through the website and/or through the phone will be kept in the Company's database and that the Company will be entitled to use it for its needs.
4. The user authorizes the Company to send him from time to time promotional materials, various service notices, game order confirmations, and other notices via SMS and/or mailings. The user can cancel his consent as stated, at any time by sending a cancellation notice to email to@escaperoom.co.il
Complete Agreement
1. The terms of these terms exhaust the legal relations and agreements between the user and the Company regarding the use of the website and the computerized reservation system, and they override any previous situation, understanding, or agreement, which were given or existed, if at all, between the user and the Company.
2. The Company's liability for any damage in connection with the use of the website and/or in connection with the terms and/or in connection with the order is limited to the amount paid to it by the user for his order.
3. The Company's records regarding the operations performed through the website and/or phone will serve as prima facie evidence of the correctness of the actions of all parties.
Preservation of Rights
1. In no case shall it be seen that the Company did not use or delayed from using a right granted to it under the terms as a waiver of any of its rights.
2. No right of the Company can be waived except in writing, in a notice signed by it.
3. Deviation from the terms by the Company in a specific case or a series of cases shall not constitute a precedent and no analogy shall be drawn from it for any other case in the future.
Exemption from Liability
1. The user will be responsible for indemnifying and compensating the Company, its stakeholders, employees, and managers or anyone on their behalf for any damage, loss, or expense caused to them, including attorneys' fees, legal expenses, and loss of profit caused to them, due to and/or in connection with the violation of the provisions of the terms by the user and/or anyone on his behalf.
2. The escape rooms and other games appearing on the website are offered as they are (AS IS). The Company does not commit to their quality, environment, level of enjoyment, level of challenge, or any other aspect related to the games on the website.
3. This agreement is not a contract for the benefit of a third party and it does not confer any right on any third party.
Reviews, Recommendations, Ratings, and Third-Party Content
1. As part of the process of monitoring and improving the service, the Company may offer users to leave a public review on the website about their experience in the game. In addition, the Company may allow third parties to publish third-party content on the website, including reviews, ratings, opinions, recommendations, and any other similar information.
2. Any content on the website that originates from a third party - including ratings, reviews, opinions on games, recommendations, and any other information published by users, content providers, or any other entity that is not the Company - is published at the sole responsibility of the publishers only. The Company is not responsible for this content and will not bear any responsibility in connection with it.
3. The Company is not responsible for content that originates from a third party, including its correctness, accuracy, completeness, or degree of relevance and usefulness. Any reliance by the user on such content is done at his discretion and his sole responsibility. The Company will not bear any responsibility for damage, loss, or expense - direct or indirect - that will be caused to the user due to reliance on this information. The user bears the sole responsibility to check and verify any content that originates from a third party before using it or relying on it.
4. The user is aware that all opinions, ratings, comments, correspondence, and other content published by him on the website are public and do not constitute private communication. Therefore, third parties may read these contents without his knowledge or consent. The Company does not supervise, control, or sponsor the content published in this framework, and does not bear any responsibility in connection with them. The user bears full responsibility for any content he publishes in this framework.
5. Any information that the user publishes on the website - including opinions, ratings, recommendations, questions, answers, or any other content - is not considered confidential information. By publishing such content, the user grants the Company an unlimited license in time, place, or form, to use it for any legal purpose, including for marketing, advertising, sales promotion and distribution purposes, without the need to obtain additional approval and without consideration.
6. By publishing any information on the website or through it, the user grants the Company an irrevocable, non-exclusive, royalty-free, unlimited in time or place license to perform any action on the information - including duplication, copying, editing, modification, translation, publication, distribution, performance, and display - alone or in combination with other content, in any means, media, or existing or future technology. Also, the Company may grant sub-licenses to these rights at its discretion.
7. The Company reserves the right, but has no obligation, to review, supervise, track, or remove any content published on the website - including content originating from third parties, such as opinions, reviews, ratings, and responses - at any time, at its sole discretion. This is, among other things, to examine compliance with the use of the website in accordance with these terms, with the rules set by the Company (if set), as well as in accordance with any law, regulation, regulation, or requirement of a competent authority. It is clarified that the Company may remove any such content at its sole discretion, without any obligation to give reasons, prior notice, or explanation to the content publisher or any other party.
Jurisdiction
1. Only the laws of the State of Israel will apply to the use of the website. The exclusive place of jurisdiction for anything arising from these terms or from the website is the competent court in the city of Tel Aviv-Jaffa.

Privacy Policy

The privacy of users of the website and the security of information about users of the website constitute an important part regarding the operation of the website, and we make efforts to maintain and protect them.
The starting point of any user of the website should be that any content and data that he uploads to the Internet may be exposed to a third party, and a third party may make malicious use of them and/or in accordance with the provisions of any law and/or in violation of the provisions of any law. Accordingly, every user of the website should exercise extra caution regarding his privacy and the data about him, and the full responsibility in connection with the aforesaid is imposed on the surfer.
We may store and use data regarding users, including contact methods and any other detail provided by users.
It is clarified that the above exceptions to keeping the information do not impose any obligation on us to report and/or transfer information to anyone, and no person and/or corporation will have any claim and/or demand and/or lawsuit against us regarding the delivery and/or non-delivery of the information and/or the results of delivery and/or non-delivery as stated.
IP addresses and cookies: In any browsing on the website, technical data is collected regarding the use made of it during that browsing, such as: date, time, type of internet browser, type of operating system, IP addresses of surfers, address of referral page and so on. Subject to the terms and this privacy statement, the above data is collected for our internal purposes, such as: system management, load balancing on the website server, production of statistical reports, and locating surfer details in exceptional circumstances as stated. Most internet browsers allow embedding cookies as a default.
If you are not interested in embedding cookies, you have the option to configure your internet browser accordingly, so that it rejects cookies or alerts when cookies are sent to your computer. Note: Some applications on the website will not work properly on a computer that blocks cookies.
We may cooperate with external suppliers as well as with other websites, which advertise on the website and/or which the website refers to. Cookies can be sent to your computer also by these external suppliers, and including from their websites. We have no control over these cookies. Sending cookies by external suppliers and/or by any third party is an accepted practice in the internet industry.
Note! Various activities and services within the website may include additional terms regarding privacy policy. Unless otherwise expressly stated in writing, the additional terms, if any, will apply in addition to those included in this privacy statement.